1. Overview

At Whatever You Want, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return, replacement, or refund in accordance with this policy.

2. Return Eligibility

You may request a return if:

• The product is damaged upon delivery.

• The product received is different from the item ordered.

• The product has a manufacturing defect.

• The product is unused, in its original condition, and in its original packaging with all accessories, manuals, and included items.

To be eligible for a return, you must contact us within 14 days of receiving your order.

3. Home Appliances

For home appliances and similar products:

• Products that have been installed, assembled, connected to electricity, gas, or water, or otherwise used after delivery may not be eligible for return unless a manufacturing defect is confirmed.

• Any manufacturer warranty provided with the product remains subject to the manufacturer’s terms and conditions.

4. Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been used, damaged by misuse, or altered after delivery.

• Products missing original packaging, accessories, manuals, warranty cards, or parts.

• Products returned without proof of purchase.

• Clearance, discounted, or final-sale items, unless defective.

• Personal care or hygiene-related products, where applicable.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery.

2. Provide your order number.

3. Send clear photos or videos showing the issue.

After reviewing your request, we may offer a replacement, repair, return, or refund depending on the circumstances.

6. Return Process

To request a return:

1. Contact our customer support team.

2. Provide your order number and reason for the return.

3. Follow the return instructions provided by our team.

4. Return the product in its original condition and packaging.

Returns sent without prior approval may not be accepted.

7. Refunds

Once a returned item is received and inspected, we will notify you of the outcome of your refund request.

If approved, refunds are typically processed within 7–14 business days.

8. Refund Methods

Paymob Orders

Refunds for orders paid through Paymob will be issued through the original payment method whenever possible.

Cash on Delivery Orders

Refunds for Cash on Delivery orders may be issued through:

• Bank transfer

• Mobile wallet

• Another mutually agreed refund method

9. Shipping Costs

• If the return is due to a damaged, defective, or incorrect product, Whatever You Want will cover applicable return shipping costs.

• For other approved returns, shipping and delivery charges may be deducted from the refund amount.

10. Exchanges

Where available, defective or damaged products may be exchanged for the same item instead of receiving a refund.

11. Order Cancellation

Orders may be canceled before shipment by contacting our support team.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to this Returns & Refunds Policy.

12. Contact Information

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Store Name: Whatever You Want
Email: [email protected]
Phone: +20 1000000000

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By placing an order with Whatever You Want, you acknowledge that you have read and agree to this Returns & Refunds Policy.